Shipping And Delivery Policy

Shipping and Delivery Policy

Shipping Locations

We offer worldwide shipping, with the exception of restricted or no-go areas. If you are unsure about whether we ship to your location, please contact us through the Contact Us page for further assistance.

Once your order is placed, our team will process it within 1-3 business days. Orders placed after 06:00 PM (GMT +5) or on weekends and holidays will be processed on the next business day.

Processing time does not include shipping time, which varies depending on your location and the shipping method selected.

Shipping Methods
and Costs

We offer a range of shipping options, including standard, expedited, and express delivery. The shipping cost for your order will be calculated at checkout based on the destination, weight of the items, and chosen shipping method. You will be able to see the available shipping options and their costs before completing your purchase.

For international orders, customs duties, taxes, and additional fees may apply depending on the destination country. These charges are the responsibility of the customer.

Estimated
DeliveryTimes

Right now, we’re offering express shipping to all of our customers, with an estimated delivery time frame of 1-3 business days.

Please note that these delivery times are estimates and are not guaranteed. Delays due to weather conditions, customs processing, or other unforeseen circumstances may occur.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier’s website.
If you experience any issues with tracking or have concerns about your shipment, please contact us through the Contact Us page for assistance.

Shipping Delays

While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, such as extreme weather, natural disasters, or shipping carrier issues. Mod3nza is not responsible for such delays, but we will do our best to assist you in tracking and resolving any issues with your shipment.

Lost or Damaged
Items

If your order is lost or damaged during shipping, please contact us within 7 days of receiving the item. We will work with you and the shipping carrier to resolve the issue. For damaged items, please provide photographs of the damage, along with your order details, to expedite the claims process.

International Shipping

For international orders, please be aware that customs duties, taxes, and fees may be levied by the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on any additional charges you may incur.

Address Accuracy

Please ensure that the shipping address you provide is complete and accurate, including any necessary apartment numbers, street names, and zip codes. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs.

Returns and
Exchanges delivery
cost

If you need to return or exchange an item, please refer to our Hassle-Free Return Policy for detailed instructions on how to proceed. Please note that return shipping is the responsibility of the customer, except in cases of defective or incorrect items received. If we cancel your order after payment, a full refund will be issued.

Mod3nza will not cover the cost of return shipping if you choose to return the product for any reason other than receiving a faulty or incorrect item. If you change your mind or decide the product is not suitable, the return shipping cost will be your responsibility. We will only bear the cost of delivery if we mistakenly shipped the wrong item or a faulty product. In such cases, please contact us before returning the item, and we will provide instructions on how to proceed with the return at no additional cost to you.

If you are exchanging the item, we will ship the replacement once the returned item is received.

Please note that shipping costs for exchanged items to international addresses will be charged to the customer. We aim to make the process as smooth and efficient as possible, ensuring your satisfaction with our products and services.